Privacy Policy

At Fakahany ("we", "our", or "us"), we respect your privacy and are committed to protecting the personal data you share with us when browsing or ordering through our website (itsfakahany.com) in accordance with the Egyptian Personal Data Protection Law No. 151 of 2020.

This Privacy Policy explains what information we collect, how we use and safeguard it, and your rights regarding your personal data.

When you create an account, place an order, or contact us, we collect only the information necessary to process your order and provide a seamless shopping experience:

• Personal & Contact Information: Your full name, email address, and Egyptian mobile phone number.
• Delivery & Location Information: Your governorate, district/zone, street address, building/apartment details, and delivery notes.
• Order & Loyalty History: Products purchased, order reference numbers, payment method selected, and loyalty points earned or redeemed.
• Technical & Usage Data: Basic browser type, device information, and language preferences to optimize website performance.

All online credit card, debit card (Visa, Mastercard, Meeza), and digital wallet transactions on Fakahany are processed directly through Paymob, an authorized and PCI-DSS compliant payment gateway in Egypt.

• Fakahany does NOT collect, store, or have access to your full credit/debit card number, expiration date, or CVV security code on our servers.
• All payment data is transmitted directly to Paymob using industry-standard SSL/TLS 256-bit encryption.
• We only receive a secure transaction confirmation status and reference ID from Paymob to verify payment completion.

We use the personal data we collect strictly for legitimate business and operational purposes:

• Processing, preparing, and delivering your frozen fruit orders accurately to your doorstep.
• Sending transactional notifications, including order confirmations, delivery updates, and email verification or password reset links.
• Managing your customer account, saved addresses, and Fakahany Loyalty Points balance.
• Responding to your customer service inquiries, feedback, or refund requests.
• Preventing fraudulent transactions and ensuring the security of our platform.

Fakahany never sells, rents, or trades your personal information to third-party marketers. We only share minimum necessary data with trusted operational partners strictly to fulfill your order:

• Delivery & Logistics Partners: Your name, phone number, delivery address, and amount to collect (for COD orders) are shared with our fulfillment branches and delivery couriers (such as Flash) to deliver your order.
• Payment Gateway (Paymob): Order amount and basic billing contact details required to authenticate and process online payments.
• Legal Compliance: When required by applicable Egyptian laws, court orders, or regulatory authorities.

Our website uses essential cookies and browser storage to keep items in your shopping cart, remember your preferred language (Arabic or English), and maintain your secure login session. You may clear or disable cookies in your browser settings at any time.

We implement strict technical and organizational security measures, including encrypted HTTPS connections and cryptographic password hashing (bcrypt), to protect your personal data.

• Access & Correction: You can view and update your personal profile and saved delivery addresses at any time from your Account page (/account).
• Account Deletion: Registered customers can permanently delete their account and associated personal data directly from their Account settings or by contacting our support team.